Shipping policy

Shipping Policy

– All orders are final 

– WE ARE CURRENTLY NOT SHIPPING TO AUSTRALIA

– No refunds 

– We DO NOT ship to P.O boxes.

– International orders will have an international fee.

– We are NOT responsible for lost or stolen packages. It is up to the customer which shipping method to pick, Once the tracking number has been issued, the customer will assume all responsibility.

– If there is a package that's unable to be delivered due to an incorrect address, we will contact you if shipped back to us.  The additional cost of delivery will be at the customer’s expense. These orders will NOT be allowed to be canceled.

You will receive an email with your tracking number and order information once your order has been shipped. Allow 24 hours of receiving your email to allow you’re tracking information to be updated.

INTERNATIONAL ORDERS (DUTIES AND TAXES NOT INCLUDED)

Standard Service: it could take from 2 to 4 weeks or even more depending on the destination (prices vary) It also depends on the time the local customs takes to clear the package. If your local customs takes longer, your package will take longer to arrive.

Expedited Service: 2 - 5 business days (prices vary)

*Please note: the delivery time is for reference only. The actual delivery time may vary depending on your geographic location and how long it takes to clear customs. 

IMPORTANT NOTICE FOR BUYERS OUTSIDE OF NORTH AMERICA

All packages are sent from our US warehouse.

kataactive.com is NOT responsible for the duties and customs charges incurred on your package. The total amount of payment does not include any duties and customs charges. Duties and Customs charges vary from country to country and it is the buyer's responsibility to understand the fees and charges from your custom. If the package is rejected by the buyer because of the duties and customs charges, the buyer will be responsible for the shipping and return postage to receive a refund. If the buyer chooses to refuse and abandon the order, a refund will not be provided.

Covid 19 has affected all global carriers causing major delivery delays!!!

 Our normal delivery time frames are being delayed as couriers work to find routes, by land, air, and sea, to deliver your packages safely and hygienically. You can always track your delivery time, by clicking on the provided link in your email.

The countries most affected, with the biggest delays are listed below:

• Austria
• Czech Republic
• Denmark
• Finland
• Hungary
• Netherlands
• Poland
• Spain
• Sweden
• Switzerland

Standard Delivery Times:

 

Please note these delivery times are a general guide only and can vary depending upon your location and other factors including but not limited to public holidays.